Support team is online
Bet Ji Help Center — Fast, Simple Solutions for Any Issue
From opening an account to making a withdrawal — bet ji's Help Center has guides, FAQs, and live support for everything you need.
From opening an account to making a withdrawal — bet ji's Help Center has guides, FAQs, and live support for everything you need.
Browse the sections below to find the information you need.
Registration, Login, Password & Profile Updates
Payment Methods, Timeframes & Limits
Bonus claims, wagering requirements & expiry information
How to place bets, odds & match information
Account Security, KYC & Verification
Android & iOS App Download & Installation
Limits, Self-Exclusion & Support
Live Chat, Email & Support Ticket
Guides covering everything from registration to profile management.
Click the "Register" button on bet ji's homepage.
Enter your mobile number or email, password, and referral code (if you have one).
Verify using the 6-digit code sent to your mobile.
Your account is ready. Make a deposit now and claim your welcome bonus.
If you've forgotten your password, click the "Forgot Password" link and reset it using an OTP.
Log in with your email or contact support. Your account can be recovered using your KYC details.
After 5 incorrect password attempts, your account will be locked for 30 minutes. Please try again after that.
Clear your browser's cache and cookies and try again, or use incognito mode.
Click the "Forgot Password" link.
Enter the mobile number or email address used during registration.
Verify your identity using the code you received.
Choose a strong password with at least 8 characters.
To withdraw from Bet ji, you must complete KYC verification. This is required to protect your account.
| Document Type | Acceptable | Processing Time |
|---|---|---|
| National ID Card (NID) | ✔ Yes | 1–2 hours |
| Passport | ✔ Yes | 2–4 hours |
| Driving License | ✔ Yes | 2–4 hours |
| Birth Certificate | ✘ No | — |
Everything you need for fast, secure transactions.
Use the Send Money option to send to bet ji's number. Fill in the deposit form with your transaction ID. Your balance will be updated within 5 minutes.
Transfers are supported from all major banks including DBBL, BRAC, and Dutch-Bangla. Processing typically takes 15–30 minutes.
Minimum deposit: ৳100. Maximum single deposit: ৳1,00,000. Daily limit: ৳5,00,000.
Standard requests: 5–15 minutes. VIP members: 1–5 minutes. After midnight: up to 30 minutes.
KYC must be completed. Bonus wagering requirements must be met. Minimum withdrawal: ৳500.
If it takes more than 30 minutes, contact us via Live Chat with your transaction ID.
Every question you have about bonuses, answered right here.
A simple guide for new bettors and solutions to common issues.
Odds are a numerical representation of the probability of winning. Higher odds mean a bigger return but a lower chance of winning. In decimal format, for example, odds of 2.50 mean a ৳100 bet returns ৳250.
If a match is cancelled or rescheduled, your stake is fully refunded — usually credited to your balance within 24 hours.
Go to the Sports section and click the "LIVE" tab. You'll see real-time odds for ongoing matches and can place a bet at any moment.
Add multiple selections to your bet slip for a parlay. Get all of them right and you could win big.
Settle part or all of your bet before the match ends. The Cash Out button will appear on your bet slip.
Log in to your account and head to the "My Bets" section to view your full betting history — both past and active bets.
Bet ji's tips for keeping your account safe and secure.
Bet ji will never ask for your password or OTP. If anyone requests this information, report it to support immediately.
Enable 2FA in your settings. You'll need an OTP every time you log in — keeping your account more secure.
Use at least 8 characters, combining uppercase and lowercase letters, numbers, and symbols.
Avoid logging in on public networks. Use mobile data or your own WiFi instead.
Only use the betji.click domain. Do not log in from any other site.
Running into issues with the mobile app? Follow this guide to get back on track.
Download the APK file from bet ji's /download page.
Go to Settings → Security → Unknown Sources and turn it on.
Tap the APK file and click the Install button.
Open bet ji's /download page in your Safari browser.
Tap the Share icon, then select "Add to Home Screen".
Open it directly from your home screen — works just like a native app.
Bet ji believes betting should be a source of fun, not addiction.
Set your own daily/weekly/monthly deposit limits.
Temporarily suspend your account for a set period of time.
View a detailed report of your monthly betting and financial activity.
Contact support for professional help with addiction issues.
Online betting can come with its fair share of hiccups — a deposit that didn't go through, a bonus that didn't apply, a login that won't work. These small issues can be genuinely frustrating. bet ji gets it. That's why the Help Center is built so you can resolve most problems on your own, without having to reach out to anyone.
The Help Center has dedicated guides for accounts, payments, bonuses, betting, and security — all organized separately. You can jump straight to the topic you need without reading the whole page, saving you time and making it easier to find a solution.
Many new players feel a little unsure when making their first deposit — which number to send to, how to send from bKash or Nagad, where to enter the transaction ID. These are completely normal questions. bet ji's deposit guide walks you through the entire process step by step. One read and it'll all make sense.
Withdrawals are another common concern — how long will it take, are there any fees, why is it pending. You'll find all those answers here. In most cases, bet ji processes withdrawals in just 5 to 15 minutes. If there's ever a delay, a quick message on Live Chat gets it looked at right away.
Wagering is the most common question people have about bonuses — many assume it's complicated. It's actually straightforward. In bet ji's bonus section, a progress bar shows exactly how much you've completed and how much is left. And if you decide you don't want a bonus, you can cancel it with a single click.
Bet ji takes security very seriously. KYC verification, Two-Factor Authentication, and SSL encryption work together to keep your personal information and funds fully protected. One important thing to remember — bet ji will never ask for your password or OTP. If anyone claims to be from bet ji and asks for this information, it's a scam. Report it to support immediately.
Responsible gaming is something bet ji cares deeply about. Betting should be fun — not a source of stress or financial harm. That's why you can set your own deposit limits or temporarily suspend your account whenever you need to. If anything feels off, reach out to support — the bet ji team is always here for you.
One last thing — if you can't find what you're looking for in the Help Center, come straight to Live Chat. You can chat in Bangla, and our support team is available 24 hours a day. bet ji's goal is to make sure your experience is always smooth and enjoyable.
Our Bangla-speaking support team is ready to assist you 24/7.
The fastest way to get help. A support agent typically responds within 2 minutes. Chat in Bangla.
Online NowEmail us for detailed issues or to send documents. Expect a reply within 1–3 hours.
support@betji.clickLog in to your account and submit a ticket. This is the best route for complex issues such as withdrawal disputes or account problems.
Response time: 1–3 hours